Effective Date: June 2026
Website: KoraProof
URL: https://koraproof.com
KoraProof respects your privacy and is committed to protecting the personal information of workers, customers, visitors and anyone who uses our website or services. This Privacy Policy explains how we collect, use, store and protect information submitted through KoraProof.
By using this website, applying as a worker, submitting a review, contacting a worker, or sending information to KoraProof, you agree to the terms of this Privacy Policy.
1. Information We Collect
KoraProof may collect information from different users depending on how they use the website.
Information from Workers
When a worker applies to join KoraProof, we may collect:
- Full legal name
- Preferred public name
- Phone number
- WhatsApp number
- Email address, when provided
- Service category
- Service area
- Years of experience
- Services offered
- Languages spoken
- Availability
- Short professional introduction
- Profile photograph
- Examples of previous work
- Reference names and phone numbers
- Verification notes created by KoraProof administrators
- Verification status, such as phone checked, identity checked or references checked
Information from Customers
When customers contact us, request a worker, submit a review, or report a problem, we may collect:
- Name
- Phone number
- Email address, when provided
- Location or service area
- Service request details
- Review details
- Complaint information
- Supporting images or evidence voluntarily submitted
Website Usage Information
We may collect basic website usage information such as:
- Pages visited
- Browser type
- Device type
- Approximate location based on general internet data
- Date and time of visit
- Referring website or search engine
This helps us improve website performance, user experience and security.
2. How We Use Your Information
KoraProof may use collected information to:
- Review worker applications
- Create and manage approved worker profiles
- Verify phone numbers, identity checks, references and work evidence
- Help customers find trusted local workers
- Allow customers to contact workers
- Review and moderate customer feedback
- Investigate complaints or safety concerns
- Improve website features and services
- Prevent fraud, spam, abuse and misleading information
- Communicate important updates to workers or customers
- Comply with legal or regulatory responsibilities where required
3. Public Worker Profiles
Approved worker profiles may display selected professional information publicly, including:
- Public name
- Service category
- Service area
- Years of experience
- Services offered
- Languages spoken
- Availability
- WhatsApp contact button
- Profile photograph
- Portfolio images
- Verification status
- Approved customer reviews
KoraProof does not intentionally publish private reference details, private administrative notes, full identification numbers or personal home addresses.
4. Verification Information
KoraProof may verify a worker’s phone number, identity, references and work evidence before publishing or updating a profile.
A verification badge or verification status means that KoraProof has completed certain checks. It does not mean that KoraProof guarantees every future job, transaction, behaviour or result.
Customers are encouraged to use good judgment before hiring any worker.
5. Reviews and Complaints
Customer reviews may be checked before publication. KoraProof may contact the customer to confirm that a job took place.
We may remove or refuse to publish reviews that are:
- Fake
- Abusive
- Threatening
- Discriminatory
- Unrelated to a real service
- Containing private personal information
- Submitted by someone who did not use the worker’s service
Complaints may be used to investigate worker conduct, update profile status, suspend profiles or remove workers from KoraProof where necessary.
6. How We Protect Information
KoraProof takes reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration or disclosure.
These steps may include:
- Secure website access
- Restricted administrator access
- Strong passwords
- Website security tools
- Backups
- Spam protection
- Manual review of sensitive information
However, no website or internet-based service can guarantee absolute security.
7. Sharing of Information
KoraProof does not sell personal information.
We may share limited information when necessary to:
- Publish approved worker profiles
- Help customers contact workers
- Confirm customer reviews
- Investigate complaints
- Work with trusted technical service providers
- Comply with lawful requests or legal obligations
- Protect KoraProof, customers, workers or the public from fraud, harm or misuse
Private information such as reference phone numbers and internal verification notes is not intended for public display.
8. Cookies and Website Technology
KoraProof may use cookies and similar technologies to improve website performance, remember preferences, protect forms from spam, analyse traffic and improve user experience.
Users may disable cookies in their browser settings, but some website features may not work properly.
9. Third-Party Services
KoraProof may use third-party tools or plugins for website hosting, security, forms, analytics, backups, email delivery, spam protection, reviews or communication.
These services may process limited data as required for their functions. KoraProof is not responsible for the privacy practices of third-party websites linked from our platform.
10. Data Retention
KoraProof may keep information for as long as necessary to:
- Manage worker profiles
- Maintain verification records
- Handle reviews and complaints
- Protect platform integrity
- Comply with legal or operational requirements
A worker may request profile updates or removal, subject to reasonable verification and record-keeping needs.
11. Children’s Privacy
KoraProof is not designed for children. We do not knowingly collect personal information from children. Workers applying to KoraProof should be legally able to provide services in their location.
12. Your Rights and Choices
Users may contact KoraProof to:
- Request correction of inaccurate information
- Request removal of public profile information
- Ask questions about collected information
- Report privacy concerns
- Withdraw consent where applicable
Some information may be retained where necessary for verification, complaint handling, fraud prevention or legal reasons.
13. Contact Us
For privacy questions, correction requests or complaints, contact KoraProof through our Contact page:
Website: https://koraproof.com/contact/
14. Updates to This Privacy Policy
KoraProof may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Users are encouraged to review this page regularly.