KoraProof uses customer reviews to help people understand a worker’s service history and reputation.
Reviews must be honest, respectful and based on a real service experience.
Who Can Submit a Review
A customer may submit a review if they contacted or hired a worker listed on KoraProof.
KoraProof may contact the customer to confirm that the service actually happened before publishing the review.
Review Moderation
Reviews are not published automatically.
KoraProof may check, approve, reject, edit for privacy, or remove reviews where necessary.
We may remove phone numbers, private addresses, insults or sensitive personal information from a review before publication.
Reviews We May Reject
KoraProof may reject or remove reviews that are:
False
Abusive
Threatening
Discriminatory
Submitted by someone who did not use the service
Containing private personal information
Created to damage a worker unfairly
Created by the worker, family member or friend as a fake review
Unrelated to a real service experience
Negative Reviews
KoraProof does not remove a review only because it is negative.
If a customer had a real poor experience, the review may be published after checking.
Workers may be allowed to respond to serious negative reviews.
Worker Responses
A worker may contact KoraProof if they believe a review is false, unfair or misleading.
KoraProof may review the complaint and contact both sides where necessary.
No Guaranteed Rating
KoraProof does not guarantee that every worker will always receive positive reviews.
Reviews are based on customer experiences and may change over time.
Contact
For questions about reviews, contact KoraProof through the Contact page.